Showing posts with label service. Show all posts
Showing posts with label service. Show all posts

Friday, February 23, 2024

Eet at Disney Springs

Eet is an Indian fast food restaurant in Disney Springs. It took the place of Wolfgang Puck Express. Like the former occupant of the space, this restaurant also has a celebrity chef connection. Eet is by Maneet Chauhan, although I was not familiar with her before this restaurant opened. The Disney bloggers said great things about this place when it first opened and there were some interesting menu items, so I ended up there a few days after it opened.

I was intrigued by the restaurant's Tandoori Chicken Poutine, so that's what I tried. Unfortunately, this was pretty bad. The menu described the dish as "chaat masala fries, tandoori chicken, white cheddar curds, rich tomato butter sauce." Individually, the tandoori chicken and the sauce was good. There just wasn't enough of it to cover the fries. Besides the surface layer of fries covered by the sauce, the rest of the fries were dry, flavorless, and worst of all, burnt. If the cheese was indeed cheese curds at some point, they were so melted that the curds were lost. As someone who enjoys the traditional versions of both tandoori chicken and poutine, I was really disappointed by this dish.  
Tandoori Chicken Poutine at Eet
A couple months later I was back at Disney Springs and decided to give Eet another try. I ordered a Build Your Own Bowl. I picked basmati rice, basil cilantro shrimp, topped with tikka sauce. I also added on an order of Garlic Naan. Overall, the bowl was much better than the poutine. That being said, everything was very plain tasting and lacked any strong flavors. It wasn't the lack of spiciness, it felt like this was Indian food dumbed down to potentially not offend theme park audiences. 
Eet Build Your Own Bowl
The other issue with this visit was how pushy the cashier was with asking to be tipped. This is a fast food restaurant. You order at a counter. Food is then delivered to your tables, but besides from that there was no interaction with employees. We threw out our own plates at the end of the meal. The cashier had a speech that went on about 45 seconds which felt like I was being guilted into leaving a large tip before there was any service. I did select a tip amount, but the whole interaction was very uncomfortable. I really hope employees at Eet are paid properly and don't have to rely on tips for money when they work at a restaurant which is set up essentially the same as any other fast food restaurant. 

As much as I want a good fast food Indian restaurant in Orlando, Eet wasn't it. Go to Indian Hut instead.


Monday, August 25, 2008

Return to the Chop Shop

Chop Shop Restaurant
I had eaten at the Chop Shop Restaurant in Deltona, FL once before just after they opened. The restaurant was up to par last time with decent service and good food. Tonight I returned to the Chop Shop to eat dinner for a second time and it seems the restaurant has developed some problems.

It initially took a while for the drinks to be brought to the table, and then took an even longer time for the waitress to come back to take our food order. I ordered their Jambalaya. Another person dining with me ordered something called the Seafood Trio, which included shrimp, scallops, and mahi-mahi. Someone else at the table ordered a mahi-mahi dinner. The waitress was asked if some substitutions could be made in the meal involving the side dishes. These involved replacing a baked potato for French fries and changing the vegetable side from zucchini to broccoli, both of which were on the menu as sides. The answer was a firm no. According to the waitress, the owners made it very clear that there are absolutely no substitutions on their new menu.

After an insane amount of time, the food finally came. Someone at the table noted the time after we had already waited a while. It took our food an hour to come from that point.

I had no complaints with my Jambalaya. It was actually really good coming from a restaurant that didn't specialize in Cajun food. There were nice big shrimp and a generous amount of sliced andouille sausage. It wasn't so spicy where it would leave you wanting a drink, but it wasn't bland either. There was a nice heaping portion on the plate, almost too much to eat.
Jambalaya

My Jambalaya may have been good, but there was another issue at the table. Remember the Seafood Trio that was ordered and the whole no substitutions thing? It turned out that the Chop Shop was all out of scallops, so they substituted the scallops with a few extra shrimp. Instead of doing the right thing by telling the customer that the restaurant was out of a major component of the meal, they made this substitution without asking. It seems a bit hypocritical to me that customers don't have the right to ask for a substitution on a side item, but the restaurant can substitute a major component of the main dish without asking first. The person that ordered this Seafood Trio, which was actually an unannounced Seafood Duo for the night complained about this stating that scallops were the highlight of the meal, and the waitress was vaguely apologetic. She agreed that what happened was wrong, but she passed the blame on to the kitchen and said something should have been done about the situation. The manager/owner of the restaurant was requested, and the waitress announced that she was the manager. She did not offer to do anything about the situation...

I don't think I'll return to the Chop Shop anytime soon. My food may have been good, but the service was pretty bad...

Chop Shop on Urbanspoon

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