Jeff's Bagel Run in Oviedo, FL

Jeff's Bagel Run is a newish chain in the Central Florida area that's been expanding like crazy. They've been around for a while, but I just tried them for the first time at their Oviedo location. I was surprised how simple their menu was when I walked it. I was expecting a selection of bagel based sandwiches like other bagel chains in the area, but it seemed like they kept it basic with only bagels and cream cheese, with a bigger focus on drinks than the bagels.

I ordered an asiago everything bagel with chive and onion cream cheese. I decided against getting a coffee because I'm trying to cut back on my caffeine intake. Sat down and waited for my bagel. About five minutes later, I was handed a to-go bag. Since it was already bagged, I decided to go eat in my car. Got to say I was surprised and annoyed when I opened the bag to find an un-toasted bagel with a separate container of cream cheese.

Why did it take five minutes to shove this in a bag when there was nobody ordering ahead of me? Why did I select to leave a tip when I'm doing all the work putting the cream cheese on the bagel? I don't get it. It was a fine bagel, but there's other better bagel shops in the area that don't make me do the work. I probably won't return to a Jeff's because of the cream cheese thing.